Home Care Satisfaction Survey Results 2026

In May 2025 we posted surveys to our Home Care clients - 130 in total. We did this to measure your satisfaction with our care and services. 

We received 47 responses – that’s around 36% of you responding. You have helped us learn and identify whether there are issues in the quality of our care and services. Your information helps us improve. 


In July, we are sending a report to each of you by mail regarding a range of findings, including your longer survey question answers. We are also using the report to tell you what NAC is doing in response to what we have learned from you. We are using the space here to provide you with more detailed information about your responses to short questions about your levels of satisfaction. 


We asked you to rate your level of agreement to a series of statements 1-23 from the options: 

Strongly Agree – Agree – Neutral – Disagree – Strongly Disagree – Not Applicable


Please see below your results to the following 23 statements:


Key:

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

No Response

Results

1. NAC staff are kind, caring and respectful

2. NAC staff are professional and trustworthy

3. NAC staff make me feel safe and included

4. NAC provides quality care

5. NAC and its staff are good communicators

6. NAC provides staff that are competent and skilled

7. NAC supports me to live the best life that I can

8. NAC always notifies me about changes to my care and services

9. NAC manages my Support at Home budget well

10. NAC staff respect my individuality and any cultural and diversity needs

11. NAC's care and services are safe, effective and efficient

12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing

13. NAC helps me find supports and services when needed

14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care

15. NAC is clear with me about my fees and charges

16. NAC staff support me to live the life I choose, even if there are risks involved

17. My NAC Care Partner updates my care plan when my circumstances or needs change

18. I always have access to (or am offered a copy of) my updated care plan

19. NAC encourages and supports me to provide feedback and make complaints

20. I feel comfortable to complain when something is wrong

21. I trust NAC will communicate honestly and openly if something goes wrong

22. I would recommend NAC to family and friends

23. I feel welcomed when I visit or call the NAC office

Please also feel free to review and compare the results from previous surveys:

If you wish to provide further feedback, please do not hesitate to fill out the contact form below.

If you wish to provide further feedback, please do not

1. NAC staff are kind, caring and respectful

2. NAC staff are professional and trustworthy

3. NAC staff make me feel safe and included

4. NAC provides quality care

5. NAC and its staff are good communicators

6. NAC provides staff that are competent and skilled

7. NAC supports me to live the best life that I can

8. NAC always notifies me about changes to my care and services

9. NAC manages my Support at Home budget well

10. NAC staff respect my individuality and any cultural and diversity needs

11. NAC's care and services are safe, effective and efficient

12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing

13. NAC helps me find supports and services when needed

14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care

15. NAC is clear with me about my fees and charges

16. NAC staff support me to live the life I choose, even if there are risks involved

17. My NAC Care Partner updates my care plan when my circumstances or needs change

18. I always have access to (or am offered a copy of) my updated care plan

19. NAC encourages and supports me to provide feedback and make complaints

20. I feel comfortable to complain when something is wrong

21. I trust NAC will communicate honestly and openly if something goes wrong

22. I would recommend NAC to family and friends

23. I feel welcomed when I visit or call the NAC office

Please also feel free to review and compare the results from previous surveys:

If you wish to provide further feedback, please fill out the contact form below.

If you wish to provide further feedback, please do not

Please also feel free to review and compare the results from previous surveys:

If you wish to provide further feedback, please do not hesitate to fill out the contact form below.

If you wish to provide further feedback, please do not