Resources

Navigating the aged care system can sometimes feel overwhelming. Whether you're exploring aged care options, looking for guidance on funding and support services or seeking information to help make informed decisions, you'll find a range of helpful resources here. Our goal is to provide clear, practical information that empowers you and your loved ones to confidently navigate every stage of the aged care journey.

Rights-Based Complaints Handling

Aged Care Complaints Commissioner Treasure Jennings explains rights-based complaints handling and her role in supporting older people, their families and supporters to feel heard when things go wrong.

I am the centre of my Aged Care

This video explains how the standards provide protections and rights for older people, empowers them to make their own choices and decisions and makes them feel safe and comfortable, where they live.

Aged Care Code of Conduct

This video is to give older people, their representatives and families an overview of the Aged Care Code of Conduct. It describes the behaviour expected of registered providers, associated providers and aged care workers.

Rights-Based and Person-Centred Care

This video explains what right-based and person-centred care means and how you can work together with your provider to achieve it.

Support at Home Contributions

This video provides older people with information about the contributions they may need to pay under the Support at Home program.

Statement of Rights

This video introduces the aged care Statement of Rights to older people and their supporters. It protects your rights as an older person receiving funded services.

Our Forms & Reference Materials