Our April & May newsletter highlights key updates, client stories and community initiatives at New Aged Care. The Client Advisory Group (CAG) continues to play an important role in shaping services, providing valuable feedback on care quality, technology use and upcoming changes to the Support at Home program.

We share meaningful client experiences, including a visit to the Kyneton Annual Flower Show. We also encourage participation in our General Practice Patient Survey to help improve our services. Community connection remains a focus, with opportunities such as a weekly dementia-friendly singing group and upcoming NAC Afternoon Teas.

The newsletter also reinforces important information around client rights, safety and respectful care, including guidance on staff phone use during services and how to raise concerns through our whistleblower process.

Additionally, we highlight our commitment to inclusive care through LGBTI+ training initiatives, celebrate staff and community achievements, and provide updates on holiday hours and new team members.