The August – September 2026 edition of the NAC Newsletter shares a range of important updates, community news and resources to keep clients and families informed and connected. This edition highlights another successful NAC Afternoon Tea, where clients enjoyed an afternoon of friendship and learned how to use the Lookout App to easily access their roster, care plan and statements. Readers can also learn about the Client Advisory Group (CAG), which provides clients and family members with the opportunity to share their experiences and help shape the future of New Aged Care's services.

This issue also outlines important changes to personal care services under the Australian Government's Support at Home program, with eligible participants no longer required to pay out-of-pocket contributions for approved personal care services from 1 October 2026. In addition, the newsletter features information promoting LGBTIQA+ support and inclusion, highlighting local programs that encourage connection, belonging and access to supportive services within the community.



The newsletter celebrates the positive results from New Aged Care's recent client satisfaction surveys, reflecting the organisation's ongoing commitment to delivering high-quality, person-centred care. Readers will also find information about the Home Care after-hours contact service, reminders about clients' rights to feel safe and speak up, staff updates, a thoughtful poem by resident Evelyn, and a fun AFL-themed word search to enjoy.