Home Care Satisfaction Survey Results 2024

In May 2024 we posted surveys to our Home Care clients - 101 in total. We did this to measure your satisfaction with our care and services. 

We received 46 responses – that’s around 46% of you responding. You have helped us learn and identify whether there are issues in the quality of our care and services. Your information helps us improve. 


In July, we are sending a report to each of you by mail regarding a range of findings, including your longer survey question answers. We are also using the report to tell you what NAC is doing in response to what we have learned from you. We are using the space here to provide you with more detailed information about your responses to short questions about your levels of satisfaction. 


Be aware that percentage totals may equal 100 +1% or -1% as percentages from raw numbers are rounded down or up to a whole figure. 


We asked you to rate your level of agreement to a series of statements 1-20  from the options: 

Strongly Agree – Agree – Neutral/ Not Applicable – Disagree – Strongly Disagree 


Please see below your results to the following 20 statements:


Key:

Strongly Agree

Agree

Neutral/NA

Disagree

Strongly Disagree

No Response

Results

1. NAC staff are kind, caring and respectful

2. NAC staff are professional and trustworthy

3. NAC staff make me feel safe and included

4. NAC provides quality care

1. NAC staff are kind, caring and respectful

2. NAC staff are professional and trustworthy

3. NAC staff make me feel safe and included

4. NAC provides quality care

5. NAC and its staff are good communicators

6. NAC care staff are trained, competent and skilled

7. NAC supports me to live the best life that I can

8. NAC always notifies me about changes to my care and services

5. NAC and its staff are good communicators

6. NAC care staff are trained, competent and skilled

7. NAC supports me to live the best life that I can

8. NAC always notifies me about changes to my care and services

9. NAC manages my Home Care budget well

10. NAC staff value my cultural needs, identity and diversity

11. NAC's care and services are safe, effective and efficient

12. NAC supports my emotional, spiritual, social and psychological well-being

9. NAC manages my Home Care budget well

10. NAC staff value my cultural needs, identity and diversity

11. NAC's care and services are safe, effective and efficient

12. NAC supports my emotional, spiritual, social and psychological well-being

13. NAC helps me find supports and services when needed

14. My NAC Case Manager respects my input and choices when assessing my needs and planning my care

15. NAC is clear with me about my fees and charges

16. NAC staff support me to live the life I choose, even if there are risks involved

13. NAC helps me find supports and services when needed

14. My NAC Case Manager respects my input and choices when assessing my needs and planning my care

15. NAC is clear with me about my fees and charges

16. NAC staff support me to live the life I choose, even if there are risks involved

17. My NAC Case Manager updates my care plan when my circumstances or needs change

18. I am aware of NAC's Opportunity For Improvement (OFI) and Incident Reporting process

19. NAC encourages and supports me to provide feedback and make complaints

20. I trust NAC will communicate honestly and openly if something goes wrong

17. My NAC Case Manager updates my care plan when my circumstances or needs change

18. I am aware of NAC's Opportunity For Improvement (OFI) and Incident Reporting process

19. NAC encourages and supports me to provide feedback and make complaints

20. I trust NAC will communicate honestly and openly if something goes wrong