Home Care Satisfaction Survey Results - Comparison 2024/2025
Below are visual comparisons from our Client Satisfaction Surveys conducted in 2024 and 2025. The graphs illustrate the percentage of clients who
strongly agreed or agreed with the statement presented above.
Results
1. NAC staff are kind, caring and respectful
2. NAC staff are professional and trustworthy
3. NAC staff make me feel safe and included
4. NAC provides quality care
5. NAC and its staff are good communicators
6. NAC provides staff that are competent and skilled
7. NAC supports me to live the best life that I can
8. NAC always notifies me about changes to my care and services
9. NAC manages my Home Care budget well
10. NAC staff value my identity, and any cultural needs and diversity
11. NAC's care and services are safe, effective and efficient
12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing
13. NAC helps me find supports and services when needed
14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care
15. NAC is clear with me about my fees and charges
16. NAC staff support me to live the life I choose, even if there are risks involved
17. My NAC Care Partner updates my care plan when my circumstances or needs change
19. NAC encourages and supports me to provide feedback and make complaints
20. I trust NAC will communicate honestly and openly if something goes wrong
Please note the following:
- Question 18 featured different statements in the 2024 and 2025 surveys, so the results are not directly comparable.
- Questions 21 and 22 were included only in the 2025 survey, and therefore do not have 2024 comparison data.
- The percentages shown at the top of each graph reflect the proportion of clients who responded Strongly Agree or Agree to the statement. We’ve also included the percentage of non-responses. The remaining percentage (not displayed) represents clients who selected either Neutral, Disagree, or Strongly Disagree.
1. NAC staff are kind, caring and respectful
2. NAC staff are professional and
trustworthy
3. NAC staff make me feel safe and
included
4. NAC provides quality care
5. NAC and its staff are good
communicators
6. NAC provides staff that are competent and skilled
7. NAC supports me to live the best life that I can
8. NAC always notifies me about changes to my care and services
9. NAC manages my Home Care budget well
10. NAC staff value my identity, and any cultural needs and diversity
11. NAC's care and services are safe, effective and efficient
12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing
13. NAC helps me find supports and services when needed
14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care
15. NAC is clear with me about my fees and charges
16. NAC staff support me to live the life I choose, even if there are risks involved
17. My NAC Care Partner updates my care plan when my circumstances or needs change
19. NAC encourages and supports me to provide feedback and make complaints
20. I trust NAC will communicate honestly and openly if something goes wrong
Please note the following:
- Question 18 featured different statements in the 2024 and 2025 surveys, so the results are not directly comparable.
- Questions 21 and 22 were included only in the 2025 survey, and therefore do not have 2024 comparison data.
- The percentages shown at the top of each graph reflect the proportion of clients who responded Strongly Agree or Agree to the statement. We’ve also included the percentage of non-responses. The remaining percentage (not displayed) represents clients who selected either Neutral, Disagree, or Strongly Disagree.
