Home Care Satisfaction Survey Results - Comparison 2024, 2025 & 2026
Below are visual comparisons from our Client Satisfaction Surveys conducted in 2024, 2025 & 2026. The graphs illustrate the percentage of clients who
strongly agreed or agreed
with the statement presented above.
Results
1. NAC staff are kind, caring and respectful
2. NAC staff are professional and trustworthy
3. NAC staff make me feel safe and included
4. NAC provides quality care
5. NAC and its staff are good communicators
6. NAC provides staff that are competent and skilled
7. NAC supports me to live the best life that I can
8. NAC always notifies me about changes to my care and services
9. NAC manages my Support at Home budget well
10. NAC staff respect my individuality and any cultural and diversity needs
11. NAC's care and services are safe, effective and efficient
12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing
13. NAC helps me find supports and services when needed
14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care
15. NAC is clear with me about my fees and charges
16. NAC staff support me to live the life I choose, even if there are risks involved
17. My NAC Care Partner updates my care plan when my circumstances or needs change
18. I always have access to (or am offered a copy of) my updated care plan
19. NAC encourages and supports me to provide feedback and make complaints
21. I trust NAC will communicate honestly and openly if something goes wrong
22. I would recommend NAC to family and friends
23. I feel welcomed when I visit or call the NAC office
Please note the following:
- Question 20 is a new statement added to the 2026 survey, and therefore is not included in the above results.
- Question 23 featured slightly different wording in the 2025 and 2026 surveys, so the results are not directly comparable.
- Questions 18, 22 and 23 were included only in the 2025 and 2026 survey, and therefore do not have 2024 comparison data.
- The percentages shown at the top of each graph reflect the proportion of clients who responded Strongly Agree or Agree to the statement. We’ve also included the percentage of non-responses. The remaining percentage (not displayed) represents clients who selected either Neutral, Disagree, or Strongly Disagree.
1. NAC staff are kind, caring and respectful
2. NAC staff are professional and
trustworthy
3. NAC staff make me feel safe and
included
4. NAC provides quality care
5. NAC and its staff are good
communicators
6. NAC provides staff that are competent and skilled
7. NAC supports me to live the best life that I can
8. NAC always notifies me about changes to my care and services
9. NAC manages my Support at Home budget well
10. NAC staff respect my individuality and any cultural and diversity needs
11. NAC's care and services are safe, effective and efficient
12. NAC supports my needs (emotional, spiritual, social and psychological) not just physical wellbeing
13. NAC helps me find supports and services when needed
14. My NAC Care Partner respects my input and choices when assessing my needs and planning my care
15. NAC is clear with me about my fees and charges
16. NAC staff support me to live the life I choose, even if there are risks involved
17. My NAC Care Partner updates my care plan when my circumstances or needs change
18. I always have access to (or am offered a copy of) my updated care plan
19. NAC encourages and supports me to provide feedback and make complaints
21. I trust NAC will communicate honestly and openly if something goes wrong
22. I would recommend NAC to family and friends
23. I feel welcomed when I visit or call the NAC office
Please note the following:
- Question 20 is a new statement added to the 2026 survey, and therefore is not included in the above results.
- Question 23 featured slightly different wording in the 2025 and 2026 surveys, so the results are not directly comparable.
- Questions 18, 22 and 23 were included only in the 2025 and 2026 survey, and therefore do not have 2024 comparison data.
- The percentages shown at the top of each graph reflect the proportion of clients who responded Strongly Agree or Agree to the statement. We’ve also included the percentage of non-responses. The remaining percentage (not displayed) represents clients who selected either Neutral, Disagree, or Strongly Disagree.
